Managing Project Stakeholders

Managing Project Stakeholders 

Project stakeholders are defined as any person or group of people who have a "stake" or claim in your project.  You don't pick your stakeholders.  They pick you.  Which means you'll need to identify those stakeholders and develop a strategy to ensure you understand their interests and needs.  You'll want to identify conflicting interests and resolve them while working to develop good working relationships with each stakeholder.

In this course, we'll introduce the steps to identify and manage stakeholders' expectations and needs.  We'll also spend some time focusing on a very specific stakeholder group - your project team.  Finally, we'll discuss how to build good relationships and establish trust which will minimize conflicts.  However, our efforts won't guarantee there won't be conflict so we'll also want to discuss conflict resolution techniques.

Course objectives include:

  • Identify, categorize and prioritize your project stakeholders
  • Understand the team development stages and the characteristics of each
  • Techniques used to develop good working relationships
  • Conflict resolution techniques and apply them situationally

 


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